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Will my monthly Direct Debit stay the same?
We will only every ask you to change your Direct Debit payments if the amount you are paying does not reflect your actual use of energy. We'll know this by r...
Variable Tariff Price Change: Your New Direct Debit - FAQs
We may have recently contacted you regarding an adjustment to your monthly Direct Debit amount following changes to your variable tariff. Don’t worry if you ...
Variable Tariff Price Change notification April 2022 – FAQs
Following the announcement of Ofgem’s new price cap, we may have contacted you regarding a change to your Standard Variable Tariff rates from 1st April 2022....
I'm worried about paying my bills during the Covid-19 outbreak?
Extra Support We are here to help and we are aware of the potential financial difficulties the virus may cause. Direct Debits If you are struggling to pay yo...
Will my energy supply be affected by the Covid-19 outbreak?
It goes without saying that it is a worrying time for everyone. Please be assured that whatever happens, your energy supply will not, at any point be affected.
Are you still open following the Covid-19 outbreak?
YES - We continue to be open. If you do need to get in touch, our team will continue to answer emails and our live chat is available as usual. You can also c...