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Promoted articles
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July 2024 price change - All you need to know
The energy price cap is falling by £122 per year for a typical household using electricity and gas and paying by Direct Debit. It is the second consecutive...
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What support is available if you are struggling to pay your bills
During a Cost-of-Living Crisis, managing your bills can be hard, but we want to reassure you that we are here to help you in any way that we can. These dif...
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How to save money on your monthly energy bill
Your energy bill could be high for a number of reasons such as using energy inefficient appliances, using your heating and cooling systems excessively, and ...
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Understanding your SMART meter
What is a SMART meter? A SMART meter is a device that measures and records how much electricity and gas you use in real-time. It sends this data to your ene...
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What should I do if my In-Home Display is not working?
In-Home Display devices, also known as IHDs, are a great tool for measuring your usage and seeing real-time information on how much you are spending in your...
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How do you work out my Direct Debit payments?
How do you calculate my monthly direct debit? Every gas or electricity meter has an estimated annual consumption (EAC) figure associated with it. This is gi...
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Out of hours emergency and metering support
Whilst we try our best to support all of our customers as much as possible, there may be times where you face emergency problems or issues during out of hou...
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Gas Emergencies
As the winter months are now here, the likelihood of us using more gas to heat our homes is much higher. This can subsequently bring more chance of developin...
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Electricity Emergencies
We all use more energy during the winter months. However, there can be times when things do not go to plan. Whilst most issues can be resolved by speaking t...