The Radio Teleswitch Service will be closing down which means your meter will lose functionality. This means we need to get you switched over to a new meter as soon as possible.
Why is the Radio Transmission Service closing down?
The Radio Transmission Service, or RTS for short, support older models or more complex meter set ups. These types of meters require radio signals to perform functions which are relayed via RTS.
The service will be closing down which means these meters will lose functionality. But not to worry, we will be contacting all customers who we have identified with these types of meters to book in an appointment for a new meter.
Ofgem have provided more information about the planned RTS shutdown which you can read here.
What to do if you have an RTS meter?
We have identified all OTM customers with this type of meter and we will be contacting you shortly to organise a replacement.
You will be upgraded to a Smart Meter which will automatically send readings to us and you'll even be given a nifty display to track your energy usage and spend throughout the day.
Keep your eyes peeled for an email from us, we will include an appointment link so we can get you booked in for a meter install.
When is the service shutting down?
The Radio Transmission Service will be closing down soon, which means we will need to get your meters replaced as soon as possible to minimise any difficulties later down the line.
An exact date will be given soon so we will keep you updated once this has been finalised.
How can I tell if I have an RTS meter?
There are a few giveaways that should tell you if you have a smart meter, they will usually look like these two below:
There are other types of meter that may look slightly different to these, but in this case, you will be able to tell if you have a Radio Teleswitch sticker somewhere on the meter.
What benefits will I get from a smart meter?
Smart meters have revolutionised the energy industry. You won't need to submit meter readings as they send them to us automatically.
Your bills will be more accurate as you will be charged based on the amount you actually use.
You will receive an In-Home Display (IHD) that will help you monitor your energy throughout the day so you can make more informed decisions about your energy usage and see how much your energy is costing in real-time.
You can read more about smart meters here.