Many of the giants in the energy industry have developed a poor reputation for customer service. Over the years, waiting times have increased and customer queries left unanswered.
Since opening our doors way back in 2017, we have been on a mission to put a stop to this and whilst we are not the biggest name in the game, we have stuck to our guns by offering affordable energy and top quality customer service.
Want to learn some more about our mission to bring an easier energy experience to our customers? Take a look below at how we are rated by independent sources.
Trustpilot
Our 4.7 rating on Trustpilot is one of the market leading scores in the entire domestic energy industry. With over 38,000 real reviews from our customers, we've been able to prove our dedication to our trade.
Check out our Trustpilot reviews.
Citizens Advice Customer Service Survey
Since 2021, Citizens Advice has published an impartial review of energy supplier's customer service every three months. We have consistently placed in the top three since September 2022, most recently getting a second place finish in March this year.
Here were our results from the last review.
| Supplier | Rank | Fewer complaints | Contact waiting time | Customer commitments | Overall rating |
| Outfox the Market | 2nd | 3/5 | 3/5 | 5/5 | 3.3/5 |
To find out more and see how Citizens Advice ranked other suppliers, visit their website.