SMART meters automatically send readings to your supplier. However, there may be occasions when you need to check your SMART meter and provide a reading manually. This usually would happen if you have recently changed suppliers or we have asked you to send one manually.
How do I find my smart meter?
The SMART meter will usually be located in a box on a wall outside the home but sometimes it can be found inside too.
My smart meter has a keypad, how do I view my reading?
To read this style of meter:
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Press 9 - you’ll see ‘VOLUME’ on the screen
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Wait until it changes - you’ll see numbers followed by ‘M3’
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Write down the number from left to right
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Ignore any zeroes at the beginning and any numbers after the decimal point if there is one
My SMART meter has A and B buttons under the screen? What should I do?
To read this style of meter:
- Press the A button
- Press the A button again until you see ‘METER INDEX’ and numbers followed by ‘M3’
- Write down the number from left to right
- Ignore any zeroes at the beginning and any numbers after the decimal point
My SMART meter has two plain white buttons to the right of the screen. How do I find my reading?
To read this style of meter:
- Press the right button - it might be labelled 'OK' or have an arrow on it
- Write down the number from left to right
- Ignore any zeroes at the beginning and any numbers after the decimal point if there is one
My SMART meter has one blue button and one orange button to the right of the screen? How do I find my reading?
To read this style of meter:
- Press the orange button once or more until you see a number followed by‘M3’
- Write down the number from left to right
- Ignore any zeroes at the beginning and any numbers after the decimal point if there is one
My SMART meter has three square red buttons. How do I find my reading?
To read this style of meter:
- Press the left button - it might say ‘A’
- Write down the number from left to right
- Ignore any zeroes at the beginning and any numbers after the decimal point if there is one
My SMART meter has a circle and two arrow buttons. How do I find my reading?
To read this style of meter:
- Press the middle circle button
- Write down the number from left to right
- Ignore any zeroes at the beginning and any numbers after the decimal point if there is one
My SMART meter has a button to the left and right of the screen. How do I find my reading?
Your meter should have ‘G4’ and ‘GWi’ printed on it.
To read this style of meter:
- Press the button on the right of the screen to wake your meter
- Press the same button once or more until you see a number followed by ‘M3’
- There might be a number such as 01 or 02 on the left of the screen - ignore this number, it’s not part of the reading
- Write down the number from left to right
- Ignore any zeroes at the beginning and any numbers after the decimal point