How does the switch work?
Just before the switch date we will ask you to provide your opening meter readings which we then pass on to your old supplier. Before the readings arrive with your old supplier, a third-party data collector will check them to make sure they fall in line with previous readings.
If you speak to your old supplier during the process you may hear them say that are still waiting for us to send them the readings.
This just usually means they are still being checked or your old supplier hasn’t yet agreed with them. It can take up to 4 weeks and often call centre staff will not have access to this information.
How long will it take to receive my final bill?
Since your old supplier is responsible for releasing your final bill, we can't say for certain when you'll get it, but from our experience it usually happens in four to six weeks.