Support we offer
We are here to help! Please get in touch with us if you are struggling to pay your energy bill and are experiencing financial difficulties. We know that asking for support may be difficult, but our team are here for you and can offer lots of practical solutions such as:
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Personalised account support, with payment plan options (e.g. a review of your payment frequency and method)
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Priority Services Register
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Energy Company Obligation Scheme
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Smart Meters
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Referrals to third party signposting for additional support
Government Support Schemes
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Additional support for Cost of Living such as the £400 Energy Bills Support Scheme, Cost of Living Payment, Disability Cost of Living Payment and Pensioner Cost of Living Payment
Additional Financial Support
There is lots of advice and help for managing debt. Depending on where you live, you can receive free and impartial advice from the following organisations;
Citizens Advice Bureau or Citizens Advice Scotland
https://www.citizensadvice.org.uk/
0808 223 1133
Scottish Debt Advice
https://scottish-debt-advice.org.uk/
0800 253 2042
National Debt Line
https://www.nationaldebtline.org/
0808 808 400