How do I get a SMART meter?
We have partnered with SMS to roll out SMETS2 meters to our customers. SMS will be working to contact interested customers and arrange smart meter installs – if you would like to have a smart meter installed, please contact us and we can arrange to have a meter installed, subject to availability in your area.
If you already have a 2nd generation smart meter (SMETS2), we will attempt to connect to your meter on sign-up or, if you are already a customer, we will be in contact regarding connecting to your smart meter.
If you have a first generation smart meter (SMETS1) then we will be in contact as soon as we can connect to your meter – SMETS1 meters are subject to changes being made remotely (no need for an engineer visit) and is not something we have any control over but, rest assured, we will be in contact as soon as we are able to connect to your meter.
How long will it take to get one fitted?
At the moment, SMART meter installations are very popular which is why we have opened at 'Register Your Interest' form to get you on a waiting list for a SMART meter.
Once an appointment with our partner company SMS plc has been confirmed, the engineers will arrive on the appointment date and complete the meter exchange within a few hours. You will also be given a brand new In-Home Display device to see all your real-time energy data!
How do I join the 'Register Your Interest' list?
You can get in touch with the teams in our contact centre using freephone, email, live chat or social media to do this.
Make sure you have your account number and postcode ready for our customer service agents so they can locate your account and complete the application for you and add you to the waiting list.