Do you offer prepayment meters?
Prepayment meters can be an effective and useful way to manage your energy spend, when combined with proactive technology methods to make payment when customers want to and for the amounts that suit them. Currently paying by prepayment meter is actually the cheapest way to pay the Ofgem energy price cap tariff.
Prepayment smart meters allow customers to top up online and usually in app, meaning you don’t need to leave the house to top up, and you can set convenient reminders allowing control of your spend.
Any supplier offering prepayment has to provide significant support for their customers, and not leave them in danger of being off supply.
I have a prepayment meter, can I still switch to OTM?
Unfortunately we do not offer a tariff for new customers at this time, we are working on an offering for existing customers that are struggling to manage their energy spend, and this will be extended to new customers in due course, allowing Pay As You Go customers to be able to experience excellent customer service and great value tariffs with a prepayment method.
It may be worthwhile contacting your current supplier to ask them to exchange your meter for a credit meter. Once this has been completed, you will be free to move to us as your new energy supplier.