Can I change my mind after I have put in for a switch to OTM?
All customers have the right to change their minds in the 14-day cooling off period and you can let us know via our Live Chat or www.outfoxthemarket.co.uk.
What if my cool-down period has ended?
If your cooling-off period has ended, we will switch your supply on the due date and you can then register with the supplier of your choice and begin the process to move away. You will be billed for the period Outfox the Market you for.