We will only every ask you to change your Direct Debit payments if the amount you are paying does not reflect your actual use of energy. We'll know this by reviewing your account and identifying credit or debit balances.
For customers on a fixed tariff, the 'fixed' element means the price you pay for each unit of energy and daily standing charge will remain the same for the duration of your contract.
When you first join us, your monthly payment is estimated based on the information we received from your quote. Due to data protection laws, we only get access to your previous supplier's data after the switch completes. Sometimes, the information we receive can be significantly different to the figures entered at the quote stage and we will contact you detailing the requirement to change your payments.
If you think that the amount we have asked you to pay is inaccurate please do get in touch with us by giving us a call on 0800 103 2702 or sending us an email on firstname.lastname@example.org and we will be able to help.