What is a SMART meter?
A SMART meter is a device that measures and records how much electricity and gas you use in real-time. It sends this data to your energy supplier automatically, so you don't have to manually submit meter readings.
How do I know if I have a SMART meter?
If you're not sure if you have a SMART meter, you can check with us and we will be able to tell you if you have one installed at your home.
How do I use my SMART meter?
Your SMART meter will display your electricity and gas usage on a small screen and on your In-Home Display device. You can use this screen to monitor your usage and see how much energy you are using at any given time.
Do I need to do anything differently with a SMART meter?
Not really, but there are some things you can do to get the most out of your SMART meter. For example, you can use the information provided by your SMART meter to make more informed decisions about your energy usage, such as turning off appliances when not in use, or using them during off-peak hours when energy is cheaper if you are on Economy-7.
Is it safe to use a SMART meter?
Yes, SMART meters are safe to use. They have been designed to meet strict safety standards and are subject to regular testing and certification. Sometimes SMART meters have issues with connectivity, so it is important for you to keep a regular check on your account to ensure they are still being submitted automatically.
Can I switch energy suppliers if I have a SMART meter?
Yes, you can switch energy suppliers if you have a SMART meter. Your new supplier will be able to use the data from your SMART meter to bill you accurately.
Will I still receive energy bills if I have a SMART meter?
Yes, you will still receive energy bills if you have a SMART meter. However, your bills should be more accurate as they will be based on your actual energy usage rather than estimates.
How do I read my SMART meter?
Most SMART meters have a small screen that displays your energy usage in kilowatt hours (kWh) or cubic meters (m3) for gas. You can also view your usage data online or via our smartphone app.
Can I see my energy usage history with a SMART meter?
Yes, you can view your energy usage history with a SMART meter. Outfox the Market provide an online and mobile app that allow you to see your usage data over time.