Smart meters are a fantastic tool for monitoring your energy and helping you find ways to save some valuable cash on your monthly energy bills.
Am I eligible for a smart meter?
If you haven't already got smart meters, yes, you are eligible for a smart meter installation free of charge.
What are the benefits of smart meters?
By having a smart meter installed, you will also be given an In Home Display device to monitor your usage and see your daily costs down to the penny.
Benefits of a smart meter:
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How do I get a smart meter installed?
You can arrange a smart meter appointment on your online account.
On the day, an engineer(s) will visit your property and exchange your old meter for a brand new one. The process only takes around 45 minuets per meter so you won’t be required to stay in the property all day, just make sure you are available at your home for the period of your time slot.
If the appointment slot we have given is not suitable, please do get back in touch so we can rearrange to another time.
Time slots will either be AM (08:00-12:00) or PM (13:00-17:00).
The frequency at which meter readings are collected from your smart meter will be set to half-hourly. However, you can change this after the installation via your online account and mobile app.
Do I have to have a smart meter installed?
We are required to take all reasonable steps to install a smart meter. This includes replacing RTS, end of life and faulty meters with a smart meter.
You don’t need to do anything, however, we and/or SMS may contact you to see if you want a smart meter. If you don’t want to receive these notifications, you should contact us asking to opt out of smart meter communications.
More information
Citizens Advice - Getting a smart meter installed