Why do you need my contact details?
We store contact details for two reasons: To make sure when you contact us, we are always speaking to you or anyone authorised to speak on behalf of the account holder and for if we ever need to contact you regarding your energy.
Why can't I have more than one account holder?
To ensure we keep your details accurate, we can only have the details of one account holder. This is unless you have granted access to another person which you can do by contacting us.
We will still need to go through the required security questions with them and, when they are added to the account, we require the account holder's permission to do so.
Why is it important to keep my contact details up to date?
If your contact details are not kept up to date, you may have issues receiving important information such as price changes and Direct Debit alterations.
It may also affect things such as SMS SMART meter installations and your monthly bills.
How do I add someone to my account?
You can add an authorised person to help manage your account by sending us the following details via email, phone, letter or live chat:
- Full name
- Date of birth
- Relationship to the account holder
- Confirmation if you are giving the authorised person full access or partial access to your account