Your Account
- Will my monthly Direct Debit stay the same?
- How do I manage someone's energy account after they've passed away?
- How do I request a refund?
- What happens if I'm in credit or debit with you?
- How do I make a payment?
- What happens if I need to submit my meter readings when I'm away?
Switching to Outfox the Market
- When will my first Direct Debit go out?
- How do you work out my gas usage?
- What is a standing charge?
- How do you work out my Direct Debit payments?
- How long does it take to switch?
- Is Outfox the Market regulated by OFGEM?