Pocket Power Savings
SMS SMART Installation
Price Change Information
Support and Schemes
- Warm Home Discount 2023/24 - All you need to know
- What support is available if you are struggling to pay your bills
- Great British Insulation Scheme 2023
- What is the Priority Services Register?
- Citizens Advice Consumer Guidance leaflets and support
- Alternative Fuel Payment
Energy Bills
- How to save money on your monthly energy bill
- When should you request a refund?
- How do you calculate the monetary cost of my estimated annual consumption (EAC)?
- Understanding your monthly bill
- What is a Rota Block?
- How do I make a payment?
SMART Meters & IHDs
- What should I do if my In-Home Display is not working?
- Understanding your SMART meter
- Why do I need to get a replacement for my RTS meter?
- How to read your SMART meter
- Meter certification: Everything you need to know
- What should I do if my SMART meter is not working?
Energy Saving Tips
- Sparking joy and saving energy: A Festive Guide for a cheaper Christmas
- Halloween Giveaway Terms and Conditions
- What are vampire appliances and why might they be costing you an extra £147 a year?
- Energy Saving Tips on our Social Media
- Should I Keep the Heating on Low All Day?
- Energy Saving Kitchen Hacks
Your Account
- How can I find my account number?
- How do you manage my personal details?
- Can you offer a cheaper tariff?
- How do you calculate my annual usage?
- How can I close my account?
- What is my tariff info?
Switching to Outfox the Market
- How do you work out my Direct Debit payments?
- When will my first Direct Debit go out?
- How do you work out my gas usage?
- What is a standing charge?
- How long does it take to switch?
- Is Outfox the Market regulated by OFGEM?