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Frequently Asked Questions

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Your Account

  • Will my monthly Direct Debit stay the same?
  • Can you offer a cheaper tariff?
  • Please can you confirm my annual usage?
  • How can I close my account?
  • What is my tariff info?
  • How do I manage someone's energy account after they've passed away?
See all 23 articles

Switching to Outfox the Market

  • What are your targets for SMART meters?
  • When will my first Direct Debit go out?
  • How do you work out my gas usage?
  • What is a standing charge?
  • How do you work out my Direct Debit payments?
  • How long does it take to switch?
See all 28 articles

Emergencies and Personal Safety

  • What is energy theft and how do I report it?
  • Is my personal information secure?
  • Do you have sales representatives?
  • I can smell gas! What should I do?
  • Who should I call in a power cut?

Moving Home

  • I’m moving into a new home, what do I do?
  • I live in a rented home – can I switch to Outfox the Market?

Everything Energy

  • Variable Tariff Price Change: Your New Direct Debit - FAQs
  • Variable Tariff Price Change notification April 2022 – FAQs
  • Standard Variable Tariffs - April 2022 : Files
  • Rates for Standard Variable Tariffs - April 2022
  • Why can't I switch energy suppliers?
  • How can I switch energy supplier?
See all 9 articles

Covid-19

  • I'm worried about paying my bills during the Covid-19 outbreak?
  • Will my energy supply be affected by the Covid-19 outbreak?
  • Are you still open following the Covid-19 outbreak?

Find us


Outfox The Market (Foxglove Energy Supply LTD), 16 North Mills, Frog Island, Leicester, Leicestershire, LE3 5DL, England

Registered Company Number: 09689035

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