Pocket Power Savings
Smart Meter Installations
Price Change Information
- Important Information About the January Price Change
- October price change - All you need to know
- Price cap predictions
- Our energy prices compared to the Ofgem price cap
- April 2024 price change - All you need to know
- How do our price reductions work?
Support and Schemes
- What support is available if you are struggling to pay your bills
- Great British Insulation Scheme 2023
- Warm Home Discount 2024/25 - All you need to know
- What is the Priority Services Register?
- Citizens Advice Consumer Guidance leaflets and support
- Alternative Fuel Payment
Energy Bills
- How to save money on your monthly energy bill
- When should you request a refund?
- How do you calculate the monetary cost of my estimated annual consumption (EAC)?
- Understanding your monthly bill
- What is a Rota Block?
- How do I make a payment?
Smart Meters & IHDs
- How to read your Gas Smart Meter
- Why do I need to get a replacement for my RTS meter?
- What should I do if my In-Home Display is not working?
- Understanding your SMART meter
- Still having In-Home Display issues?
- What do M Group do?
Energy Saving Tips
Your Account
- What is a Prepayment/Pay As You Go Meter?
- Companies we work with for debt collection
- What is a cooling-off period?
- Submitting a Subject Access Request
- How can I find my account number?
- How do you manage my personal details?
Switching to Outfox the Market
- Smart Tariffs
- How do you work out my Direct Debit payments?
- How do we stack up against other energy suppliers?
- When will my first Direct Debit go out?
- How do you work out my gas usage?
- What is a standing charge?