Frequently Asked Questions

Your Account

• Will my monthly Direct Debit stay the same?
• Can you offer a cheaper tariff?
• Please can you confirm my annual usage?
• How can I close my account?
• What is my tariff info?
• How do I manage someone's energy account after they've passed away?

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Switching to Outfox the Market

• What are your targets for SMART meters?
• When will my first Direct Debit go out?
• How do you work out my gas usage?
• What is a standing charge?
• How do you work out my Direct Debit payments?
• How long does it take to switch?

See all 28 articles

Emergencies and Personal Safety

• What is energy theft and how do I report it?
• Is my personal information secure?
• Do you have sales representatives?
• I can smell gas! What should I do?
• Who should I call in a power cut?

Moving Home

• I’m moving into a new home, what do I do?
• I live in a rented home – can I switch to Outfox the Market?

Everything Energy

• Variable Tariff Price Change: Your New Direct Debit - FAQs
• Variable Tariff Price Change notification April 2022 – FAQs
• Standard Variable Tariffs - April 2022 : Files
• Rates for Standard Variable Tariffs - April 2022
• Why can't I switch energy suppliers?
• How can I switch energy supplier?

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Covid-19

• I'm worried about paying my bills during the Covid-19 outbreak?
• Will my energy supply be affected by the Covid-19 outbreak?
• Are you still open following the Covid-19 outbreak?